FAQ

Common questions

Straight answers to the questions families are most likely to ask first.

No. CallPanion is not a medical device, and it is not a monitoring or emergency service. It is a companionship service: someone to talk to, and a warm summary afterwards for the family. It cannot detect a fall, a stroke or a heart attack, and it cannot call 999.

No. It is designed to support stronger family connection, not replace it.

Through warm, conversational interactions that are intended to feel natural and reassuring.

Potential changes in mood, engagement, responsiveness, routine or overall wellbeing.

It is designed to be respectful and human-centred. The goal is support and reassurance, not invasive surveillance.

Data should be handled transparently, with clear consent and privacy-first principles.