Privacy Policy

CallPanion Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Our registered address is: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Who this policy applies to

This policy applies to:

• Family members and carers who sign up to CallPanion and manage the service
• Older adults who receive companion calls through the service
• Visitors to callpanion.co.uk

2. What information we collect

From family members and carers:

• Name, email address and password (account creation)
• Billing information processed securely by Stripe
• Preferences and settings for the companion calling service
• Communications with our support team

From older adults receiving calls:

• Name and telephone number provided by the family member
• Call recordings and transcripts generated during companion calls
• Wellbeing indicators derived from call content

Automatically collected:

• IP address, browser type and device information
• Pages visited and time spent on our website
• Cookie data, as described in our Cookie Policy

3. How we use your information

• To deliver and manage the CallPanion companion calling service
• To generate wellbeing summaries and alerts for family members
• To process subscription payments
• To send service updates and notifications you have consented to receive
• To improve service quality using anonymised data where appropriate
• To comply with legal and regulatory obligations

4. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict, port and object to the processing of your personal data. You may also withdraw consent where consent is the legal basis for processing.

To exercise your rights, contact privacy@callpanion.co.uk.

5. Contact us

CallPanion Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
privacy@callpanion.co.uk